The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

MessageMind

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

52%

Mid Market

48%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

49%

Mid Market

35%

Enterprise

16%

Wati

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise

Spur

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

83%

Mid Market

17%

Zendesk for Customer Service

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Breakout

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#10

Chatbot Builder AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

96%

Mid Market

#11

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

31%

Mid Market

27%

Enterprise

42%

#12

Chatling

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

#13

Fin by Intercom

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#14

Kapture CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

29%

Mid Market

56%

Enterprise

15%

#15

Expertise AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

73%

Mid Market

27%

#16

Smartsupp

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#17

Humanly

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

25%

Mid Market

49%

Enterprise

26%

#18

HelpCrunch

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

84%

Mid Market

15%

Enterprise

#19

AtomChat.io

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

36%

Mid Market

57%

Enterprise

#20

SendPulse

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise